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FAQ

  • Garage
    All our room have parking space: the room-category JS La Villa, JS Italian Prestige, JS Superior, Suite Paradise and Suite Imperial have covered parking space, the JS Belfiore, JS Garden and Suite Dhara have outdoor parking space.
  • Internet
    Wi-Fi line included in the price in all rooms and in every common area of the structure (dining-room, hall, bar, lounge, terrace, gardens, pool, beach).
  • Rates
    Rates may vary during the season based on period, length of stay and availability, not based on a specific price list. Included in the price all services listed under the heading "Other services included", hereinafter referred to as "FAQ".
  • Check-in/out
    Upon your arrival, the rooms will be guaranteed from 3:00 pm (in case of late arrival, please let us know at +39 045 7420179), they must be vacated by 10.30 am on departure.
  • Payment
    When paying in cash, the maximum possible amount is 1999.00 euros per room. Accepted cards: debit card, VISA, MASTERCARD. Checks are not accepted.
  • Pets
    They are normally accepted upon request. They can accompany you at breakfast and dinner in the terrace-bar area. Please note that they must be kept on a leash and are not allowed in the dining room and the pool area. € 30,00 per night.
  • No smooking rooms
    All our rooms are NON-SMOKING. It is possible to smoke on your balcony with the sliding door closed, while still respecting guests nearby.
  • City Tax
    At check-out city tax of € 2.00 per person per night will be applied to all guests starting up to 12 year of age.
  • Treatments
    In any case of cancellation of one or more treatments, please advise the reception within 24 hours before your appointment. Otherwise the full cost will be charged.
  • Transfer
    Possibility of booking a transfer to and from Verona airport at least 72 hours in advance.
  • Spa
    Our wellness area is open from April 10th to October 23rd. open. Entry after registration only for guests aged 16 and over and at the following times:
    • from 3pm to 5pm or from 5.15pm to 7.15pm from Sunday to Friday. Price: two hours € 30.00 per person. Admission is free for hotel guests.
    • from 8:00 p.m. to 10:00 p.m. from Sunday to Friday, exclusive use for 2 hours for €139.00 or €179.00 with a bottle of Spumante “Metodo Classico” + fresh fruit carpaccio. Price valid for a maximum of 4 people, from the fifth person there is a surcharge of € 20.00 per person.
    Closing day: Saturday (and possibly other days written on our web site).
  • Beach towels
    Beach towels are always available at the reception and can be changed once a day.
  • Bicycles
    Free use of City bikes, E-bikes and Fat-bikes for 2 hours, by contacting the reception for the keys.
  • Pedalo
    Free use of our pedal boat for 1 hour, addressing the reception. On your return the pedal boat will have to be tied to the same anchor point.
  • Canoes and Sup
    Free use of canoes and SUPs for 1 hour, by contacting the reception for key collection. Tables and paddles must be repositioned to the correct number.
  • Pool
    Our pool is filled with fresh spring water and has no chlorine, thanks to a salt sanitation system. Opening hours: 08.00 - 20.00.
  • Restaurant
    Our gourmet restaurant is open daily from 12:30 p.m. to 2:00 p.m. with a light lunch menu "Napoli Style" and in the evening from 6:45 p.m. to 9:15 p.m. with the gourmet menu (closed on Wednesdays). Credit card guarantee is required for external customers.
  • Bar
    "Lounge Bar" service from 14.00 to 24.00.
    "Classic Italian Bar" service 24h.
  • Nacht
    During the night the services will always be available:
    "Classic Italian Bar" with cafeteria and classic drinks
    "Snack & Classic" with a small selection of hot and cold dishes.