{"id":556,"date":"2026-07-13T13:18:27","date_gmt":"2026-07-13T13:18:27","guid":{"rendered":"https:\/\/belfioreparkhotel.com\/faq\/"},"modified":"2026-07-13T13:18:27","modified_gmt":"2026-07-13T13:18:27","slug":"faq","status":"publish","type":"page","link":"https:\/\/belfioreparkhotel.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@300;400;500;600;700&family=Cormorant+Garamond:wght@400;500;600&display=swap\" rel=\"stylesheet\">\n<style>\n.bphsv *{margin:0;padding:0;box-sizing:border-box;font-family:\"Montserrat\",sans-serif}\n.bphsv p:empty{display:none!important}\n.bphsv{--ink:#16302b;--teal:#0f3b34;--gold:#b1894f;--gold-d:#977338;--cream:#f6f1e8;--line:#e4ddcd;--brown:#574044;\n color:var(--ink);line-height:1.6;background:var(--cream)}\n.bphsv a{text-decoration:none;color:inherit}\n.bphsv .sf{font-family:\"Cormorant Garamond\",serif}\n.bphsv 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10px;border-radius:2px;z-index:2;line-height:1}<\/style><div class=\"bphsv\"><section class=\"hero\" style=\"background-image:url('https:\/\/belfioreparkhotel.com\/wp-content\/uploads\/2026\/06\/belfiore-park-hotel-struttura-e-viste-008-1536x1025.jpg')\"><div class=\"wrap\"><span class=\"eb\">FAQ<\/span><h1 class=\"sf\">The questions we're asked most often<\/h1><p>Opening hours, check-in, pets, spa, bikes, boats: here you'll find everything, clearly explained.<\/p><\/div><\/section><section class=\"faq\"><div class=\"nar\"><div class=\"fcat\"><h2 class=\"sf\">The hotel at a glance<\/h2><\/div><div class=\"fq\"><details><summary class=\"sf\">Where exactly is the Belfiore Park Hotel located?<\/summary><div class=\"fa\"><p>The Belfiore Park Hotel is located at Via Giuseppe Zanardelli 5, 37010 Brenzone sul Garda (VR), on the Veronese shore of Lake Garda, directly on the water.<\/p><p>It is about 10 km from Malcesine, 25 km from Riva del Garda and 45 km from Peschiera. The nearest airport is Verona Villafranca (around 60 km), followed by Brescia-Montichiari, Bergamo-Orio al Serio and Milan.<\/p><\/div><\/details><details><summary class=\"sf\">What kind of hotel is it?<\/summary><div class=\"fa\"><p>It is a four-star superior Adults Only hotel: access is reserved for guests aged 16 and over. It offers 32 rooms and suites, a spa fed by a natural spring, a heated saltwater pool, a private beach and gardens, a jetty with mooring, a bistro and the gourmet restaurant NIN.<\/p><\/div><\/details><details><summary class=\"sf\">How do you get there by boat?<\/summary><div class=\"fa\"><p>The hotel has a private jetty with mooring: you can dock and step ashore directly at the property. For mooring and buoy availability and conditions, please ask at reception.<\/p><\/div><\/details><details><summary class=\"sf\">What is the opening season?<\/summary><div class=\"fa\"><p>The property is seasonal. The Spa Dhara is open approximately from 1 April to 23 October. The NIN restaurant follows the season 21 April \u2013 1 November. For the exact dates of the current year, we recommend contacting reception.<\/p><\/div><\/details><\/div><div class=\"fcat\"><h2 class=\"sf\">Booking and stay<\/h2><\/div><div class=\"fq\"><details><summary class=\"sf\">What are the check-in and check-out times?<\/summary><div class=\"fa\"><p>Check-in from 15:00. If you expect to arrive late in the evening, please let us know at +39 045 7420179.<\/p><p>Check-out by 10:30.<\/p><\/div><\/details><details><summary class=\"sf\">How do the rates work?<\/summary><div class=\"fa\"><p>What is included in the rate depends on the season and the package you choose. On the Services page you'll find the full list of what the property offers; reception will be happy to confirm exactly what your stay includes.<\/p><\/div><\/details><details><summary class=\"sf\">Which payment methods do you accept?<\/summary><div class=\"fa\"><p>We accept debit cards, VISA and MASTERCARD. For cash payments the maximum permitted is \u20ac 1.999,00 per room. We do not accept cheques.<\/p><\/div><\/details><details><summary class=\"sf\">Is there a tourist tax?<\/summary><div class=\"fa\"><p>Yes. At check-out a tourist tax of \u20ac 2,00 per person per night is applied, for all guests aged 12 and over.<\/p><\/div><\/details><details><summary class=\"sf\">Are pets allowed?<\/summary><div class=\"fa\"><p>Yes, on request, with a supplement of \u20ac 30,00 per night. They may join you for breakfast and dinner in the terrace-bar area, always on a lead. They are not permitted in the indoor restaurant or in the pool area.<\/p><\/div><\/details><details><summary class=\"sf\">Is smoking allowed?<\/summary><div class=\"fa\"><p>All rooms are non-smoking. You may smoke on your own balcony, keeping the French door closed and respecting neighbouring guests.<\/p><\/div><\/details><\/div><div class=\"fcat\"><h2 class=\"sf\">Rooms and parking<\/h2><\/div><div class=\"fq\"><details><summary class=\"sf\">Which room categories do you have?<\/summary><div class=\"fa\"><p>Eight: Comfort Belfiore, Junior Suite Garden, Junior Suite Italian Prestige, Junior Suite Superior, Suite Paradise, Suite Imperial, Suite Dhara and Junior Suite La Villa. You'll find them all on the Rooms & Suites page.<\/p><\/div><\/details><details><summary class=\"sf\">Is parking included?<\/summary><div class=\"fa\"><p>Yes: every room has its own parking space. The J.S. La Villa, J.S. Italian Prestige, J.S. Superior, Suite Paradise and Suite Imperial categories have a space in the covered car park; Comfort Belfiore, J.S. Garden and Suite Dhara in the open-air car park.<\/p><\/div><\/details><details><summary class=\"sf\">Is there Wi-Fi?<\/summary><div class=\"fa\"><p>Yes, free and included in the price, in all rooms and every common area: indoor dining room, lobby, bar, lounge, terraces, gardens, pool and beach.<\/p><\/div><\/details><details><summary class=\"sf\">Are towels and bathrobes provided?<\/summary><div class=\"fa\"><p>Yes: 1 bathrobe and 1 pair of flip-flops per person, plus 1 beach towel per person per day in the warmer season. Towels are always available at reception and can be changed once a day.<\/p><\/div><\/details><\/div><div class=\"fcat\"><h2 class=\"sf\">Spa and treatments<\/h2><\/div><div class=\"fq\"><details><summary class=\"sf\">What are the Spa's opening hours?<\/summary><div class=\"fa\"><p>The Spa Dhara is accessible by reservation, for guests aged 16 and over only, in two two-hour sessions: 15:00\u201317:00 and 17:15\u201319:15.<\/p><p>Price: \u20ac 30,00 per person, free for hotel guests. Spa kit (towel and slippers) included. Advance booking is strongly recommended.<\/p><\/div><\/details><details><summary class=\"sf\">How does the Private Spa work?<\/summary><div class=\"fa\"><p>From 20:30 to 23:30 the centre is reserved for the exclusive use of a single group. Price: \u20ac 149,00 for up to 4 people, or \u20ac 179,00 with a bottle of Metodo Classico sparkling wine and a fresh fruit carpaccio. Beyond 4 people: + \u20ac 20,00 per person. Spa kit included.<\/p><\/div><\/details><details><summary class=\"sf\">When is the massage centre open?<\/summary><div class=\"fa\"><p>The holistic and beauty centre is open every day except Monday, with flexible hours arranged according to availability. The full price list is on the Treatments page.<\/p><\/div><\/details><details><summary class=\"sf\">How do I cancel a treatment?<\/summary><div class=\"fa\"><p>For any cancellation, you must notify reception at least 24 hours before the appointment. Otherwise the full cost will be charged.<\/p><\/div><\/details><details><summary class=\"sf\">Is the pool chlorinated?<\/summary><div class=\"fa\"><p>No. The pool is filled with fresh spring water and sanitised with a salt system: it contains no chlorine. It is heated, has a hydromassage feature and is open from 08:00 to 20:00.<\/p><\/div><\/details><\/div><div class=\"fcat\"><h2 class=\"sf\">Dining<\/h2><\/div><div class=\"fq\"><details><summary class=\"sf\">How does breakfast work?<\/summary><div class=\"fa\"><p>Royal Breakfast \u00e0 la carte from 07:30 to 10:30: you order at the table and we prepare your dish freshly, plus a buffet of over 100 selections. It is served on the panoramic terrace. On request, for a small supplement, we serve breakfast in your room.<\/p><\/div><\/details><details><summary class=\"sf\">What are the restaurant and bar hours?<\/summary><div class=\"fa\"><p><strong>Bistrot Al Vas:<\/strong> lunch from 12:30 to 15:30, on the panoramic terrace.<br><strong>Cocktail Bar Al Vas:<\/strong> from 14:00 to 24:00, with service at the jetty from 12:30.<br><strong>Classic Italian Bar:<\/strong> open 24 hours a day.<br><strong>Ristorante NIN:<\/strong> dinner by reservation; see the up-to-date hours at <a href=\"https:\/\/ristorantenin.it\/it\/\" target=\"_blank\" rel=\"noopener\">ristorantenin.it<\/a>.<\/p><\/div><\/details><details><summary class=\"sf\">What's available at night?<\/summary><div class=\"fa\"><p>Through the night the Classic Italian Bar remains open with coffee and drinks, along with a Snack & Classic service offering a short selection of hot and cold dishes.<\/p><\/div><\/details><details><summary class=\"sf\">Is the NIN restaurant open to outside guests as well?<\/summary><div class=\"fa\"><p>Yes. For outside guests a reservation is required, with a credit card as guarantee. NIN is the gourmet restaurant of chef Andrea De Lillo, recognised by the Michelin Guide.<\/p><\/div><\/details><\/div><div class=\"fcat\"><h2 class=\"sf\">Sports, bikes and boats<\/h2><\/div><div class=\"fq\"><details><summary class=\"sf\">Can I use the bicycles?<\/summary><div class=\"fa\"><p>Yes. We have city bikes, e-bikes and fat bikes: simply ask at reception to collect the keys. There is also a dedicated bike storage. Please ask reception about usage times and conditions.<\/p><\/div><\/details><details><summary class=\"sf\">Can I use the SUPs, canoes and pedal boats?<\/summary><div class=\"fa\"><p>Yes. Collect the keys at reception, which will let you know the usage times and conditions. On return, the pedal boat must be tied to the same mooring point, and boards and paddles put back in their correct numbered place.<\/p><\/div><\/details><details><summary class=\"sf\">Do you organise boat excursions?<\/summary><div class=\"fa\"><p>Yes. Once a week we offer a complimentary outing by boat and motorboat with a skipper (maximum 6 people, by reservation). In summer (July and August) a complimentary jet ski ride of about 10 minutes per week is also included. Places are limited: if demand exceeds availability, allocation is made by draw.<\/p><p>It is also possible to rent motorboats, with or without a boat licence, and with a skipper if desired.<\/p><p>For current conditions and availability, please ask at reception.<\/p><\/div><\/details><details><summary class=\"sf\">What sports can I do in the area?<\/summary><div class=\"fa\"><p>A great many: windsurfing, kitesurfing, sailing, SUP, kayaking, diving, trekking on Monte Baldo, mountain biking, cycling, paragliding, climbing, golf and more. We've gathered them all on the Sports page.<\/p><\/div><\/details><\/div><div class=\"fcat\"><h2 class=\"sf\">Transport and surroundings<\/h2><\/div><div class=\"fq\"><details><summary class=\"sf\">Do you arrange transfers?<\/summary><div class=\"fa\"><p>Yes: we can book transfers to and from Verona airport and the railway station, with at least 72 hours' notice.<\/p><\/div><\/details><details><summary class=\"sf\">Is a car available?<\/summary><div class=\"fa\"><p>We have an Italian courtesy car, available subject to availability. Please ask at reception about terms and conditions.<\/p><\/div><\/details><details><summary class=\"sf\">What can I visit nearby?<\/summary><div class=\"fa\"><p>Practically the entire lake. Malcesine is 15 minutes away, Riva del Garda 35, Sirmione just under two hours. We've described 25 destinations, one by one, on the Territory page.<\/p><\/div><\/details><\/div><\/div><\/section><section class=\"cta\"><div class=\"wrap\"><span class=\"eb\">Didn't find your answer?<\/span><h3 class=\"sf\">Write to us, we'll reply personally<\/h3><p>Reception is open every day. Call us or send us an email: we'll reply the same day.<\/p><div class=\"bts\"><a class=\"btn o\" href=\"tel:+390457420179\">+39 045 7420179<\/a><a class=\"btn g\" href=\"https:\/\/booking.ericsoft.com\/it\/BookingEngine\/Book?idh=3091AED9A7402322\" target=\"_blank\" rel=\"noopener\">Book<\/a><\/div><\/div><\/section><\/div><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Where exactly is the Belfiore Park Hotel located?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The Belfiore Park Hotel is located at Via Giuseppe Zanardelli 5, 37010 Brenzone sul Garda (VR), on the Veronese shore of Lake Garda, directly on the water.It is about 10 km from Malcesine, 25 km from Riva del Garda and 45 km from Peschiera. 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You may smoke on your own balcony, keeping the French door closed and respecting neighbouring guests.\"}},{\"@type\":\"Question\",\"name\":\"Which room categories do you have?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Eight: Comfort Belfiore, Junior Suite Garden, Junior Suite Italian Prestige, Junior Suite Superior, Suite Paradise, Suite Imperial, Suite Dhara and Junior Suite La Villa. You'll find them all on the Rooms & Suites page.\"}},{\"@type\":\"Question\",\"name\":\"Is parking included?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes: every room has its own parking space. The J.S. La Villa, J.S. Italian Prestige, J.S. Superior, Suite Paradise and Suite Imperial categories have a space in the covered car park; Comfort Belfiore, J.S. Garden and Suite Dhara in the open-air car park.\"}},{\"@type\":\"Question\",\"name\":\"Is there Wi-Fi?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, free and included in the price, in all rooms and every common area: indoor dining room, lobby, bar, lounge, terraces, gardens, pool and beach.\"}},{\"@type\":\"Question\",\"name\":\"Are towels and bathrobes provided?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes: 1 bathrobe and 1 pair of flip-flops per person, plus 1 beach towel per person per day in the warmer season. Towels are always available at reception and can be changed once a day.\"}},{\"@type\":\"Question\",\"name\":\"What are the Spa's opening hours?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The Spa Dhara is accessible by reservation, for guests aged 16 and over only, in two two-hour sessions: 15:00\u201317:00 and 17:15\u201319:15.Price: \u20ac 30,00 per person, free for hotel guests. Spa kit (towel and slippers) included. Advance booking is strongly recommended.\"}},{\"@type\":\"Question\",\"name\":\"How does the Private Spa work?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"From 20:30 to 23:30 the centre is reserved for the exclusive use of a single group. Price: \u20ac 149,00 for up to 4 people, or \u20ac 179,00 with a bottle of Metodo Classico sparkling wine and a fresh fruit carpaccio. Beyond 4 people: + \u20ac 20,00 per person. Spa kit included.\"}},{\"@type\":\"Question\",\"name\":\"When is the massage centre open?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The holistic and beauty centre is open every day except Monday, with flexible hours arranged according to availability. The full price list is on the Treatments page.\"}},{\"@type\":\"Question\",\"name\":\"How do I cancel a treatment?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For any cancellation, you must notify reception at least 24 hours before the appointment. Otherwise the full cost will be charged.\"}},{\"@type\":\"Question\",\"name\":\"Is the pool chlorinated?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. The pool is filled with fresh spring water and sanitised with a salt system: it contains no chlorine. It is heated, has a hydromassage feature and is open from 08:00 to 20:00.\"}},{\"@type\":\"Question\",\"name\":\"How does breakfast work?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Royal Breakfast \u00e0 la carte from 07:30 to 10:30: you order at the table and we prepare your dish freshly, plus a buffet of over 100 selections. It is served on the panoramic terrace. On request, for a small supplement, we serve breakfast in your room.\"}},{\"@type\":\"Question\",\"name\":\"What are the restaurant and bar hours?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Bistrot Al Vas: lunch from 12:30 to 15:30, on the panoramic terrace.Cocktail Bar Al Vas: from 14:00 to 24:00, with service at the jetty from 12:30.Classic Italian Bar: open 24 hours a day.Ristorante NIN: dinner by reservation; check the latest hours at ristorantenin.it.\"}},{\"@type\":\"Question\",\"name\":\"What's available at night?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Through the night the Classic Italian Bar remains open with coffee and drinks, along with a Snack & Classic service offering a short selection of hot and cold dishes.\"}},{\"@type\":\"Question\",\"name\":\"Is the NIN restaurant open to outside guests as well?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. For outside guests a reservation is required, with a credit card as guarantee. NIN is the gourmet restaurant of chef Andrea De Lillo, recognised by the Michelin Guide.\"}},{\"@type\":\"Question\",\"name\":\"Can I use the bicycles?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. We have city bikes, e-bikes and fat bikes: simply ask at reception to collect the keys. There is also a dedicated bike storage. Please ask reception about usage times and conditions.\"}},{\"@type\":\"Question\",\"name\":\"Can I use the SUPs, canoes and pedal boats?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. Collect the keys at reception, which will let you know the usage times and conditions. On return, the pedal boat must be tied to the same mooring point, and boards and paddles put back in their correct numbered place.\"}},{\"@type\":\"Question\",\"name\":\"Do you organise boat excursions?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. Once a week we offer a complimentary outing by boat and motorboat with a skipper (maximum 6 people, by reservation). In summer (July and August) a complimentary jet ski ride of about 10 minutes per week is also included. Places are limited: if demand exceeds availability, allocation is made by draw.It is also possible to rent motorboats, with or without a boat licence, and with a skipper if desired.For current conditions and availability, please ask at reception.\"}},{\"@type\":\"Question\",\"name\":\"What sports can I do in the area?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A great many: windsurfing, kitesurfing, sailing, SUP, kayaking, diving, trekking on Monte Baldo, mountain biking, cycling, paragliding, climbing, golf and more. We've gathered them all on the Sports page.\"}},{\"@type\":\"Question\",\"name\":\"Do you arrange transfers?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes: we can book transfers to and from Verona airport and the railway station, with at least 72 hours' notice.\"}},{\"@type\":\"Question\",\"name\":\"Is a car available?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We have an Italian courtesy car, available subject to availability. Please ask at reception about terms and conditions.\"}},{\"@type\":\"Question\",\"name\":\"What can I visit nearby?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Practically the entire lake. Malcesine is 15 minutes away, Riva del Garda 35, Sirmione just under two hours. We've described 25 destinations, one by one, on the Territory page.\"}}]}<\/script>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-556","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/belfioreparkhotel.com\/en\/wp-json\/wp\/v2\/pages\/556","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/belfioreparkhotel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/belfioreparkhotel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/belfioreparkhotel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/belfioreparkhotel.com\/en\/wp-json\/wp\/v2\/comments?post=556"}],"version-history":[{"count":0,"href":"https:\/\/belfioreparkhotel.com\/en\/wp-json\/wp\/v2\/pages\/556\/revisions"}],"wp:attachment":[{"href":"https:\/\/belfioreparkhotel.com\/en\/wp-json\/wp\/v2\/media?parent=556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}